Elements and Performance Criteria
- Assess emerging electronic business capabilities and their relevance to sales and service systems.
- Identify new capabilities provided by online technologies and applications.
- Identify strengths, weaknesses, opportunities and threats related to the introduction of e-business solutions.
- Assess impact of electronic enablement on current critical market factors.
- Identify relationship of e-commerce capabilities to established business strengths.
- Confirm impact of business to business models on retail operations.
- Confirm impact of business to consumer models on retail operations.
- Evaluate and trial e-business process and models.
- Compare and contrast features and benefits of different e-business models.
- Assess the relevance of each model to current retail and service strategies.
- Select e-business processes and models.
- Set performance requirements for an e-business process and model.
- Trial e-business process and model.
- Document, evaluate and report on data collected from e-business trials.
- Select e-business model for adoption.